Contact Us & Statutory Grievance Mechanism
We are dedicated to fair, transparent, and prompt resolution of all customer queries and statutory grievances under Reserve Bank of India directions.
Send Inquiry or Register Grievance
Direct routing to our Registered Office in Thrissur
Registered Corporate Office
Step-by-Step Grievance Resolution Flowchart
Follow our official 6-step escalation pathway from initial lodgement to statutory RBI Ombudsman appeal.
Complaint Submission
Submit your query or grievance online, via branch visit, email, or helpline.
Unique Ticket & Acknowledgement
A unique Grievance Tracking Ticket Number is generated & SMS/email notification sent.
Branch Manager Resolution
Local branch manager investigates records, appraisal sheets, and responds to borrower.
Head Office Redressal Officer
If unresolved at branch, case escalates to Principal Grievance Redressal Officer in Thrissur.
Internal Appellate Committee
Executive Management & Chief Compliance Officer review complex disputes.
RBI Integrated Ombudsman
If query remains unresolved after 30 days, file appeal directly with RBI Ombudsman Scheme.
Principal Grievance Redressal Officer, Vyaparavijayam Trades and Agencies PVT LTD, Adam Bazar Building, Eastern Rice Bazar Street, Thrissur – 680001, Kerala.